Return & Refund Policy
1. Return Window
You have 30 days from the date you receive your item(s) to request a return or exchange. After 30 days, we may not be able to process your return.
2. Condition of Items
- All returned items must be in their original condition, unused, and with all tags and packaging intact.
- We reserve the right to refuse returns if the items show any signs of wear, damage, or alteration.
3. Return Process
- Contact Us: Email our customer support at [[email protected]] with your order number, a brief explanation of why you want to return or exchange the item, and any supporting photos if applicable.
- Authorization: Our support team will review your request. If approved, we will provide you with the return address or further instructions.
- Ship Your Item: Safely pack the item(s) and include any necessary documentation. We recommend using a trackable shipping service to ensure safe delivery.
- Confirmation: Once we receive and inspect the returned item(s), we will notify you via email about the status of your refund or exchange.
4. Return Shipping Costs
- Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), you will be responsible for the return shipping costs.
- Shipping Insurance: We highly recommend purchasing shipping insurance or using a trackable shipping method, as we cannot guarantee receipt of your returned item.
5. Refund Processing
- Refund Method: Refunds will be processed to the original payment method used for the purchase (e.g., credit card, PayPal).
- Processing Time: After we confirm the returned item’s condition, please allow 5–7 business days for the refund to appear in your account.
- Partial Refunds: If items are returned not in their original condition, a partial refund may be issued at our discretion.
6. Exchanges
- Same-Value Exchange: If you wish to exchange an item for a different size or color of the same product, please contact us first to confirm availability.
- Different Product Exchange: If you want to exchange for a different product, any price difference will be handled separately. Additional shipping fees may apply.
7. Exceptions
- Final Sale Items: Certain items (e.g., clearance, custom-made, or personalized products) may be non-returnable or non-refundable. Please check the product description before purchasing.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
8. Contact Us
If you have any questions or concerns about our Return & Refund Policy, feel free to reach out at:
- Email: [[email protected]]
- Contact Page: https://shinekarma.com/contact-us/